Conditions of Sale
To receive goods or services from Metro Hardwoods, requires that a credit application and a sales tax declaration form be on file. After a thorough review of the credit application, a credit line will be established based on ability to pay. Credit Terms are COD plus applicable sales tax, or 1% 10 days, Net 30 days on approved credit. Some circumstances may require certified funds for COD payment.
Metro Hardwoods will provide free delivery an all orders of $500 or more within 100 miles of our warehouse. Orders within our delivery area under $500 will be charged a flat fee of $50 per order. Orders outside our free delivery area will be assessed on an order by order basis. Fuel surcharges may be applied based on fuel cost volatility.
Order Placement Deadline
All orders placed with approved credit before 2:00 p.m. will be scheduled for the next day delivery unless otherwise specified. Orders can be placed by phone, fax, email or voice mail. If you have a fax machine, you can expect to see a fax acknowledgement by 2:30PM. Any orders requiring machining will require additional days. In a situation in which an order will not be delivered by the scheduled date, you will be contacted by telephone by a representative of Metro Hardwoods. Orders shipped short or late will receive preferential treatment and will be re-scheduled as soon as possible.
All material being returned must be pre-approved in writing by our office. A 25% restocking charge may be assessed for unwarranted product returns. No returns will be allowed on special order products. No returns will be allowed after 30 days of receipt of product. Footprints or writing on material will not be accepted for return credit.
The minimum order for any special surfacing requirements is 100 board feet. A customer who orders 100 board feet or more will only be charged for the actual surfacing. A customer ordering less than 100 board feet wiil be charged for the actual surfacing along with a $50 minimum setup charge. The setup fee does not apply to pre-surfaced stock items.